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New message notifications will not go away
I have several “unread” messages from Dropbox which when opened or marked as read the “2” displayed above the icon will not go away. The marked as read button does nothing and there appears to be no way to delete the messages ? Using app on new iPad Pro.
- I ended up removing App from iPhone and reloaded it. Bit of a faff but worked
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On 3/24/23, I posed this issue (notification flag won't go away). Now, a year later, I revisited the forum for the same issue. Why can't Dropbox fix the problem, glitches, or what ever it's called. I am beyond frustration.
- I have the same issue. Clearing the cache did nothing. I don't even see the message when I tap on it. It just goes to the main screen.
- Walter
Dropbox Community Moderator
Hi all, thanks for your reports so far.
I just wanted to mention that this issue is on our radar and the team is currently looking into it.
We'll let you know more as soon as we have an update.
What is the solution?
It looked like the issue was marked as resolved; I don't think it is.
While all the suggestions here are helpful (uninstall/reinstall, turn off notifications, etc.), these are short-term fixes. Uninstalling & reinstalling are out of the question for me; it would take forever for the re-sync to complete.
Please let me know. Thanks.
Uninstall and reinstall was the only thing which fixed it.
- For now is the kicker. It comes back with the next alert.
Thanks everyone. All suggestions were great. I think I have resolved the issue for now.
