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Arqtect's avatar
Arqtect
New member | Level 2
7 days ago

Not getting 6 digit code to set up Dropbox on new iPad

Application Affected
Dropbox
Device
iPad Pro 
Operating System/Browser (if using the web)
iPad OS 26.3
Dropbox App Version (if using the app)
trying to set it up on this iPad, I have it on my other devices (all apple)

Question or Issue
In trying to set up Dropbox on this iPad, it says to log in and then it will email my primary email a 6 digit code. I am not getting the coded and I am getting other emails from Dropbox

Install
security
Setting up the apps

2 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 hour ago

    Hey Arqtect! Did you check Walter’s previous post and try his suggestions? 

    Let us know, if you need further assistance.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 days ago

    Hey Arqtect - thanks for letting us know about this.

    Have you checked your email spam/junk folder as well to see if the email with the one-time security code ended up there?

    Let me know what you find and we'll take it from there. 

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