Forum Discussion

Cerebro's avatar
Cerebro
Helpful | Level 6
5 years ago

Notification Badge in Menubar Icon - How Do I Make It Go Away?

Hi.  I'm running Dropbox v121.4.4267 on Mac OS High Sierra.  I don't if something happened with an automatic update.  Now, I'm getting something I haven't seen before.  I, suddenly, have a red badge ...
desktop
Setting up the apps
Koorbloh's avatar
Koorbloh
Explorer | Level 3
3 years ago

that's the first thing i did. no notifications! but there was an old transfer that had no gone through. but i deleted that. red numeral on two different computers.

 

koorbloh

Koorbloh's avatar
Koorbloh
Explorer | Level 3
3 years ago

the notifications read "all quiet now...."

 

koorbloh

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Koorbloh, would you mind sending over a screenshot of the icon, so we can have a visual of this as well?

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    Hi Hannah,

     

    here is the screen shot:   

    hope that helps....not to be able to see when a saved file to dropbox is actually synching is very annoying.....

     

    koorbloh

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you check your account online for any notifications and mark them as read -just in case- and restart your devices as well? 

     

    If the issue persists, please send us a screenshot of the notifications window too Koorbloh 

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    there are no notifications. i've tried shutting down, i've tried re-installing. the red numeral appears on two different pc's with dropbox. here's the notification panel:

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    And I assume you also checked the website for any unread notifications there as well Koorbloh?

     

    If so, let us know here and we'll reach out via email to have a further look internally. 

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    Hi...not sure what you mean by "check the website..." isn't that the ONLY way of checking notifications? at any rate, i have done so on multiple occasions. as the screen shot shows, there is nothing there....please reach out on email since this is quite annoying...and thanks for your help!

     

    koorbloh

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Koorbloh, could you attach some screenshots showing the sync tab in the Dropbox desktop application, just to confirm that there are no yellow messages there?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the images, I've removed the second one due to private information on it. 

     

    I was referring to the syncing tab in the desktop app, similar to where you got the notifications, the window that shows your files that were syncing.

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    Hi Jay,

     

    i am unclear as to what you are asking me. i've sent screen shots of the only two "syncing tabs" that i can find.....do you mean "selective sync?" i can't send that because it has my actual files.....be more precise as to what you want, please...and forgive me if i am being dense...the easiest thing here i think would be to get in email contact, as one of your colleagues suggested recently...

    thanks!

    koorbloh

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Yeah, I think an email would help us more at this point Koorbloh.

     

    I just created one on my end for you, and I'll see you there, thanks!

  • Koorbloh's avatar
    Koorbloh
    Explorer | Level 3
    3 years ago

    Hi Meghan,

     

    this is getting a bit crazy....i got your email but when i started to type "above the line" (which turned out to be impossible, since i could only type ON the line) the email disappeared from my inbox and i can't answer it! why are such things so difficult??? can you try again? and thanks for your continuing help...

     

    koorbloh

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Koorbloh, do you mean that the email was deleted from your inbox entirely somehow? 

     

    Are you not able to locate it in your trash folder in order to reply to my colleague?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!