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KWWater's avatar
KWWater
Explorer | Level 3
4 years ago

On Windows 11, I can't access photos

After upgrading to Windows 11.  I am unable to access photos through file explorer, or attache to email, it is telling me the format is currently unsupported or the file is corrupted.  Is this the upgrade or something to do with Dropbox?

desktop
Setting up the apps
windows

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi surobmcd, could you attach a screenshot of the error message you're getting on your device? Are these photos you've uploaded to your account via the camera uploads feature, or by uploading them manually?

  • surobmcd's avatar
    surobmcd
    New member | Level 2
    4 years ago

    Actually, I noticed that Dropbox was no longer syncing on my desktop (no icon in the desktop tray). Once I fixed this, it worked fine.  (And I was getting the same error as the original poster. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries, glad to hear you were able to resolve the issue!

  • JayGallimore's avatar
    JayGallimore
    New member | Level 2
    2 years ago

    Actually, synching is my problem.  Windows 11 file explorer will preview any photo file I download until it synchs with Dropbox and then there is no previewing.  I have thousands of photos synched with Dropbox none of which is previewable. Dropbox synching is changing something that prevents file explorer from previewing.  What could that be?  This is annoying and actually does not allow me to process my photos efficiently.  Maybe there is another platform other than Dropbox that is friendlier.  This used to work but suddenly did not.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey JayGallimore - sorry to hear you're having issues with this.

     

    Could you please let us know the status and version of the Dropbox desktop app as shown in your taskbar? 

     

    A screenshot of how the files look as well would be much appreciated. 

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