Forum Discussion

calicantro's avatar
calicantro
New member | Level 2
3 years ago

permissions error after migration

After the profile migration, Dropbox is causing permission errors for me. I've attempted to reinstall it and clean the cache folder, but the issue persists. Interestingly, when I attempt to open Drop...
Error Messages
Install
Setting up the apps
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry, could you clarify what you're trying to do? Are you trying to open the Dropbox desktop application that's installed on another profile on your machine, is that right?

calicantro's avatar
calicantro
New member | Level 2
3 years ago

Not on my computer; I'm trying to resolve the error on someone else's computer.

On that computer, when I try to open the desktop app from her profile, it gives me an error. However, if I use another profile, I can open the app without errors.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Have you tried signing out and back into the Dropbox account on that profile?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!