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Forum Discussion
GregorBeyerle
2 months agoHelpful | Level 6
Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.
Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your ...
RyanFromDropbox
Dropbox Product Manager
2 months agoHi, all -- Thanks so much for the feedback.
For folks experiencing the issue with Dropbox re-enabling "Show floating thumbnail" in MacOS settings, we've identified the root is this issue and we're working on a fix for it.
This fix will be fully released within the next couple of weeks. I'll keep this thread updated!
Cheers,
Ryan
cineview
2 months agoHelpful | Level 5
Any news about this bug fix? I use the screenshot floating feature alot, and this causes an enormous amount of extra work.
- RyanFromDropbox2 months ago
Dropbox Product Manager
Hi cineview - We've rolled out a bug fix that should prevent the MacOS floating thumbnail from randomly re-enabling. But it sounds like you're having the opposite issue: your MacOS floating thumbnail is randomly turning itself off. Is that correct?
I'll flag this with our team to see if this issue is covered by the recent bug fix we rolled out.
In the meantime, can your try updating to the latest Dropbox build (v222) and let me know if you're still running into this?
Cheers!
- cineview2 months agoHelpful | Level 5
Yes, thats correct, it keeps ticking the floating thumbnail off instead of keeping it on.
My current version for Mac is 222.4.5042
- Ben P.12 months agoHelpful | Level 5
I have this too. Have had it for some months, irritated me enough today to take another look and found a new post on stackexchange that linked here.
Currently on Sequoia 15.4, was also happening under Sonoma.
Dropbox version 222.4.5042.
I take a lot of screenshots.
- Julian88Tex2 months agoHelpful | Level 6
Same here. I misread some of the ones above and thought everyone had the same issue with me. I would like it to stay on but it keeps getting turned off.
I'm sure this isn't an easy feature request, but my ideal would actually be the Dropbox screenshot popup acting more like the MacOS one. Specifically, I like being able to drag the Mac one somewhere to basically paste it into a message or some similar place. I don’t like how this would actually prevent it from getting sent to dropbox. I also like the markup features from dropbox. So if there’s a way that the dropbox one could be dragable and pastable, then I think I would prefer it.
- RyanFromDropbox31 days ago
Dropbox Product Manager
Hi Julian88Tex -- Would you mind submitting an "idea" (link here) for the request to add drag/drop support to Dropbox's custom thumbnail?
It'll allow other folks in the community to upvote/show support, which helps us prioritize the request!
Cheers!
- jhmonroe22 days agoNew member | Level 2
I'm running 222.4.5042 and this issue is still present. Show floating thumbnail is constantly turning back on despite me using shift+command+5 to turn it off.
Please note that I have NOT switched to the File Provider setup because the list of changes seemed like it would make using Dropbox worse.
Yes Dropox Prefs > screenshot options are all OFF. Toggled them both on and off again to reset also.
Perhaps cineview and others are also using the old syncing as well? Makes sense that a bug like this with macos would happen if it's not using their core file provider...?
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