Forum Discussion

GregorBeyerle's avatar
GregorBeyerle
Helpful | Level 6
9 months ago

Please revert the new screenshot "feature" on MacOS, or at least give us the option to do so.

Hi, can you PLEASE revert that new Screenshot "feature" you added in MacOS. Previously, it was possible to simply drag and drop a Screenshot into Finder or Photos right after it was taken. Now, your ...
desktop
Mac
RyanFromDropbox's avatar
RyanFromDropbox
Icon for Dropbox Product Manager rankDropbox Product Manager
8 months ago

Hi cineview​ - We've rolled out a bug fix that should prevent the MacOS floating thumbnail from randomly re-enabling. But it sounds like you're having the opposite issue: your MacOS floating thumbnail is randomly turning itself off. Is that correct?

I'll flag this with our team to see if this issue is covered by the recent bug fix we rolled out. 

In the meantime, can your try updating to the latest Dropbox build (v222) and let me know if you're still running into this?

Cheers!

cineview's avatar
cineview
Helpful | Level 6
8 months ago

Yes, thats correct, it keeps ticking the floating thumbnail off instead of keeping it on.

My current version for Mac is 222.4.5042

  • Ben P.1's avatar
    Ben P.1
    Helpful | Level 5
    8 months ago

    I have this too. Have had it for some months, irritated me enough today to take another look and found a new post on stackexchange that linked here.

    Currently on Sequoia 15.4, was also happening under Sonoma. 

    Dropbox version 222.4.5042.

    I take a lot of screenshots.

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    8 months ago

    cineview​ - Thanks for confirming! One follow-up: Have you turned the "Show quick actions after screenshot" toggle off in your Dropbox preferences? I want to confirm that the MacOS thumbnail is being randomly disabled despite that setting also being off. Thanks! 

    • cineview's avatar
      cineview
      Helpful | Level 6
      8 months ago

      Yes, i tried both options, on and off

    • Ben P.1's avatar
      Ben P.1
      Helpful | Level 5
      8 months ago

      "Show quick actions after screenshot" toggle is off.

      Yesterday after posting here I reticked the Mac "Show floating thumbnail" option.

      Today it's off again.

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