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FordPrefect's avatar
FordPrefect
Explorer | Level 3
4 months ago

Re: After upgrading to Windows 11, I can't search for files within my Dropbox folder

Did any of you actually get a solution?  I just spent a week going back and forth with Dropbox support that ended with them telling me the problem is with "some other app or service on my computer" which they couldn't/wouldn't identify and therefore it's not their problem.

4 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey FordPrefect - thanks for joining the discussion here.

    I was able to locate your existing ticket in our system and passed your comments on to the expert who's looking into your case.

    They'll be getting back to you shortly, but please let us know if you have anything to add in the meantime. 

  • FordPrefect's avatar
    FordPrefect
    Explorer | Level 3
    4 months ago

    Thanks for trying Walter, but the expert just punted again.  Said it's a Windows problem and suggested I open a ticket with Microsoft who, unsurprisingly, told me this was a matter to take up with "the vendor of the third-party software".

    Again, if anyone on the thread ever gets an actual solution could you please post?

  • ghiggi's avatar
    ghiggi
    New member | Level 2
    4 months ago

    FordPrefect​ jvr1​ Hi. I found a workaround to make Windows Search index the content of the Dropbox directory by specifying to index the entire D: volume. Of course then Windows Search will also index the other directories in D: ...but it will index also the files within Dropbox also if the Dropbox directory does not appear in the Windows Indexing Options.

  • FordPrefect's avatar
    FordPrefect
    Explorer | Level 3
    4 months ago

    Thanks very much for the reply!  A very good idea - I'll give it a try.

    Thanks again.

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