Our Community is in read-only mode until April 8th, learn more here. You can still search existing threads or get help via Dropbox Support, the Dropbox Help Center, or Learn.
Forum Discussion
FordPrefect
4 months agoExplorer | Level 3
Re: After upgrading to Windows 11, I can't search for files within my Dropbox folder
Did any of you actually get a solution? I just spent a week going back and forth with Dropbox support that ended with them telling me the problem is with "some other app or service on my computer" which they couldn't/wouldn't identify and therefore it's not their problem.
4 Replies
Replies have been turned off for this discussion
- Walter4 months ago
Dropbox Community Moderator
Hey FordPrefect - thanks for joining the discussion here.
I was able to locate your existing ticket in our system and passed your comments on to the expert who's looking into your case.
They'll be getting back to you shortly, but please let us know if you have anything to add in the meantime.
- FordPrefect4 months agoExplorer | Level 3
Thanks for trying Walter, but the expert just punted again. Said it's a Windows problem and suggested I open a ticket with Microsoft who, unsurprisingly, told me this was a matter to take up with "the vendor of the third-party software".
Again, if anyone on the thread ever gets an actual solution could you please post?
- ghiggi4 months agoNew member | Level 2
FordPrefect jvr1 Hi. I found a workaround to make Windows Search index the content of the Dropbox directory by specifying to index the entire D: volume. Of course then Windows Search will also index the other directories in D: ...but it will index also the files within Dropbox also if the Dropbox directory does not appear in the Windows Indexing Options.
- FordPrefect4 months agoExplorer | Level 3
Thanks very much for the reply! A very good idea - I'll give it a try.
Thanks again.
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!