Re: Dropbox freezes and crashes when I navigate in my Dropbox folder within File explorer.

Thanks for your post, dglarseniy. 

What’s the app version you see running on your Dropbox app? Also, what’s the syncing status it shows now, when syncing isn’t paused? Feel free to send a screenshot of it, as well.

Did you notice this behavior after a specific OS/Dropbox update? 

Let me know, and we can take a closer look.

Hi dglarseniy, could you try deleting the cache folder using these steps to see if this helps with the Dropbox desktop application?

There are at least two other open threads showing MANY other users experiencing the same issues. DropBox: Look at the pattern. This is not about our caches, OS, anti-virus software, wi-fi, etc. It's about vs 202.4.5551. Quitting and restarting the app isn't a longterm solution. Performing an advanced reinstall doesn't work. Quit asking us to.

Please. Fix it. 

Hi,

We're having similar issues on all our PCs. A mixture of windows 10 & 11. Explorer is fine after a

restart but once Dropbox has synced a few files explorer is slow. Icons for all files within dropbox just shoow as blank white, with no additional dropbox green tick/cloud icons. 

Also dropbox will widget will show that it's currently syncing a file and doesnt show recently synced files (as though it's stuck/not working), but on dropbox web browser everything is fine. 

Dropbox 202.4.5551

Exactly the same symtoms! Phew i am not the one! And yes, it is the version! But how could it be that it isnt the same on all my pcs i work with? How smart is this bug is that it can choose? Where is the solution?

I turned off dropbox, then deleted all what was insde cache folder, turned dropbox on, it turned on faster, i made a test sync of one file and looks like there is no effect on explorer now, i will work today and let u know. Hope it solved it.

I've tried it at least 5 times, no change at all, after 10 minutes freezes as always.

Nothing changed, after few successful syncs, all slows down again. Now i am angry. Fix it fast. I am not going to wait for long, i will change cloud drive till end of the week if this will not be fixed.

It's sad that probably we should start looking for alternatives 😞

NB it affects the current Beta releases too - 203.3.4712 and 203.3.4740

Hey everyone, I have a temporary fix for Windows users (in case it affects other platforms).

Please be wary that this solution is not something Dropbox would recommend doing and I am not sure if this has any further repercussions on the functioning of Dropbox. Also if you're not careful, you might incur data loss. Please also remove this after Dropbox releases an updated version (you'll have to check manually).

1. Download the latest working version (for me at least) of Dropbox: 201.4.5551 (Offline installer)
2. In your firewall: block the Dropbox Updater at 'C:\Program Files (x86)\Dropbox\Update\DropboxUpdate.exe' to prevent Dropbox from updating.
3. Uninstall the current Dropbox version (no need to delete files or log out)
4. Install the downloaded version, log in after it's installed and it should do the initial sync as always

To remove: simply remove the firewall rule you added and Dropbox should auto-update soon enough (it needs to be closed and opened again for it to happen though).

Agreed!

I've tested it on the Beta channel builds as well, as the current stable version and it has the same problems. (v203.3.4712 & v203.3.4740).

I did what u said, and it didnt help, i am running on 201.4.5551 and still for no reason i see error that something cant be synced and it is stuck....

Thanks, downgrading to 201.4.5552 and using firewall to prevent update worked for me

Which solution worked for You kriko42 ?

After two weeks I finally gave up.  Support is useless.   For some reason one of my three devices does not have any problems yet.  Dropbox insisted that it is a problem with my device.  Obviously by reading this forum it is a Dropbox issue.  Switched to OneDrive and works good.

After one day of testing, they solved the problem, everything work fine again.

Downgrading to 201.4.5552 and using firewall to prevent update

HI all, for anyone who's still affected by this, could you let us know here so that we can reach out via email to have a further look internally? 

I'm still having the same issues. I cannot open any files through windows explorer, because it freezes (endless loading) as soon as I click on a folder or file.

ssjandres, can we log a ticket for you and investigate this internally?

Of course. And thank you in advance.

Hey ssjandres, I just sent you an email! 

I'll be happy to take it from there!

Hi Walter, I have this issue (windows file explorer freezing).