Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Re: DropBox Locks Up System While Syncing (Linux)

Hi notredruide, thanks for bringing this to our attention.

 

Could you try reinstalling the app, without uninstalling it first, to see if this helps?

 

Keep me updated with any progress!

9 Replies

Replies have been turned off for this discussion
  • notredruide's avatar
    notredruide
    Helpful | Level 5
    2 years ago

    Thanks Jay. Sorry for the late reply but I have not received any notifications that anyone had responded to my post. I tried reinstalling Dropbox over the top of the existing installation but have been unable to do so. Searching for Dropbox in Ubuntu Software produces a spinning wheel, and so does downloading the file and attempting to open it with Software Install. This is obviously an Ubuntu problem but instead of trying to troubleshoot it I am going to go ahead and try DerSpitz's solution.

  • notredruide's avatar
    notredruide
    Helpful | Level 5
    2 years ago

    Thanks Jay. Unfortunately I seem unable to reinstall Dropbox on my Linux installation at the moment. If I open Ubuntu Software and search for Dropbox, I just get a spinning propeller thingie. If I download the latest version and right click Open With / Software Install, I get a window that says "loading application details," and nothing happens. If I try the command line (sudo apt install dropbox), I get "Package 'dropbox' has no installation candidate." Is there a repository I need to install? Anyway, pending further suggestions on that front I'm going to dry using cpulimit as recommended by DerSpitz.

  • DerSpitz's avatar
    DerSpitz
    Explorer | Level 4
    2 years ago

    Hallo,

    versuche doch bitte mit "sudo apt install gdebi" den paketinstaller "Gedbi" zu installieren. Dieser kann deine Original-Dropbox....den prüfen und zeigt dir vielleicht fehlende Pakete oder die Ursache der Fehler an.

    DerSpitz

  • notredruide's avatar
    notredruide
    Helpful | Level 5
    2 years ago

    Okay, as suggested by DerSpitz I attempted to use Gdebi to install either dropbox_2020.03.04_amd64.deb or dropbox_2024.01.22_amd64.deb over my existing installation. In both cases Gdebi reported, "Error: Breaks existing package 'nautilus-dropbox' conflict: dropbox ()" I guess this means I should uninstall the existing package and try one of the newer ones? Which package should I install, given that I'm running Ubuntu 22.04? And is there anything I need to do to preserve existing settings etc.?

  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    Hi notredruide,

    Try following list of commands:

    killall dropbox
    sudo apt-get purge dropbox
    rm -rf ~/.dropbox*
    wget https://linux.dropboxstatic.com/packages/ubuntu/dropbox_2020.03.04_amd64.deb
    sudo apt-get update
    sudo apt-get install $(realpath dropbox_2020.03.04_amd64.deb)
    rm dropbox_2020.03.04_amd64.deb
    sudo apt-get update sudo apt-get upgrade dropbox start -i

    Execute the commands one by one in the order as shown. If some error brings up at some point post exact steps as they appear in the terminal together with the error message.

    Hope this helps.

  • notredruide's avatar
    notredruide
    Helpful | Level 5
    2 years ago

    Thanks Здравко, that seems to have worked. I used the "apt" command because I understand "apt-get" has been deprecated. I did get one notification after running "sudo apt update": "Download is performed unsandboxed as root as file '/home/[user]/dropbox_2020.03.04_amd64.deb' couldn't be accessed by user '_apt'. - pkgAcquire::Run (13: Permission denied)." (Is this because there was already a copy of that file in my home Downloads directory?) Also the last command was unnecessary because Dropbox launched itself and offered to complete the installation by downloading the daemon. When I first did that it reported an error that I forgot to copy but I think it said the file couldn't be verified or the key didn't match -- something to that effect. But when I repeated the process everything seemed to install and it now seems to be working properly. Many thanks, or if I can trust the translator,

    Благодаря!
  • notredruide's avatar
    notredruide
    Helpful | Level 5
    2 years ago

    Oh, also, for the record, your second command produced this response which I responded to by changing the target from "dropbox" to "dropbox-nautilus":

    [user]@[computer]:~$ sudo apt purge dropbox
    [sudo] password for [user]: 
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    Package 'dropbox' is not installed, so not removed
    0 upgraded, 0 newly installed, 0 to remove and 5 not upgraded.
    [user]@[computer]:~$ sudo apt purge nautilus-dropbox
    Reading package lists... Done
    Building dependency tree... Done
    Reading state information... Done
    The following packages will be REMOVED:
      nautilus-dropbox*
    0 upgraded, 0 newly installed, 1 to remove and 5 not upgraded.
    After this operation, 288 kB disk space will be freed.
    Do you want to continue? [Y/n] y
    (Reading database ... 284304 files and directories currently installed.)
    Removing nautilus-dropbox (2019.02.14-1ubuntu1) ...
  • DerSpitz's avatar
    DerSpitz
    Explorer | Level 4
    2 years ago
    Ist dein Problem jetzt gelöst? Ich bin etwas verwirrt weil die Dropbox Befehlszeile die gleiche ist, wie zu Beginn? Was ist jetzt anders? Funktioniert Dropbox jetzt trotz der vielen Dateien und wird das System jetzt weniger ausgelastet? Danke für deine Antwort.
  • Здравко's avatar
    Здравко
    Legendary | Level 20
    2 years ago

    notredruide wrote:

    ... from "dropbox" to "dropbox-nautilus":


    Yes, good move! 👍

    I didn't think of the dropbox-nautilus, cosa it too old. Anyway... you  best know what you have done. 😉 And yes you can believe to the translator. 🙂 Моля!

    About the error message you have received (I saw you previous post that as seems was catch by the forum spam filter - Don't as me why): That's why I asked you to post the entire flow, not just a part, in case of error! "update" has nothing to do with the package installed, so I cannot comment why that appears there. If I have to bet, probably some typing mistake by you resulted in that error.

    Anyway... it works. Good luck.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!