Forum Discussion

doobit's avatar
doobit
Explorer | Level 3
3 years ago

Re: DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Hi support. I'm also having the same issue on a MacBook Pro 14". The extension was working and then it vanished. I have tried all suggested remedies but nothing is working. Please help.

9 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi doobit, how are you today? 

     

    Do you get the same error as the OP posted on this thread? Feel free to send me a screenshot! 

     

    Also, is your Safari up to date? 

     

    Keep me posted! 

  • jkperona's avatar
    jkperona
    Explorer | Level 3
    3 years ago

    I'm having this same issue.  I've tried reinstalling the extension and still no luck getting it into Safari and enabled.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey jkperona, sorry to hear you're having issues with this.

     

    Can you please share some additional information about the problem you're facing? For example, are you getting any specific errors? 

     

    Also, have you tried another browser or a private browsing window?

  • jkperona's avatar
    jkperona
    Explorer | Level 3
    3 years ago

    I only use Safari, and this works fine on my M1 MacBook Pro.

     

    Only my older I5 MacBook Pro.  It was working upon to a couple weeks ago.  I noticed the extension was no longer showing.

     

    Yes Im on OSX Monterey with latest updates.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jkperona, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter with the Passwords extension.

  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    3 years ago

    I have the same issue. Have deleted and reinstalled app, restarted a zillion times and even done Mac OS Monterey repair in safe mode. All to no avail.

     

    Help! I really need my passwords! 

  • jkperona's avatar
    jkperona
    Explorer | Level 3
    3 years ago

    Below is what I received from Dropbox support to fix my issue in Safari.

     

    Try the following:

    1. Open the Terminal app
    2. Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
    3. Press Enter to run the command
    4. Restart Safari
  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    3 years ago
    Thank you very much, I will try this!
  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    3 years ago

    It worked, thank you very much indeed!

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