Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

CapnBuck's avatar
CapnBuck
Explorer | Level 3
4 years ago
Solved

DROPBOX PASSWORDS WILL NOT GO BACK INTO SAFARI EXTENSIONS

Dropbox Passwords disappeared from Safari extensions and will not go back in. When attempting to put it back in I get the following:                         When fo...
desktop
Dropbox Passwords
Setting up the apps
  • Megan's avatar
    Megan
    4 years ago

    Hi CapnBuck, how are you this Wednesday?

     

    Have you made sure that Safari is up to date on the device? 

     

    One more thing: I suggest this link, which can be opened directly in Safari. 


    Can you try it and let me know if this does the trick? Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey jkperona, sorry to hear you're having issues with this.

 

Can you please share some additional information about the problem you're facing? For example, are you getting any specific errors? 

 

Also, have you tried another browser or a private browsing window?

jkperona's avatar
jkperona
Explorer | Level 3
4 years ago

I only use Safari, and this works fine on my M1 MacBook Pro.

 

Only my older I5 MacBook Pro.  It was working upon to a couple weeks ago.  I noticed the extension was no longer showing.

 

Yes Im on OSX Monterey with latest updates.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi jkperona, thanks for the info. I'd recommend getting in contact with the support team directly for further assistance on this matter with the Passwords extension.

  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    4 years ago

    I have the same issue. Have deleted and reinstalled app, restarted a zillion times and even done Mac OS Monterey repair in safe mode. All to no avail.

     

    Help! I really need my passwords! 

  • jkperona's avatar
    jkperona
    Explorer | Level 3
    4 years ago

    Below is what I received from Dropbox support to fix my issue in Safari.

     

    Try the following:

    1. Open the Terminal app
    2. Paste the following command: /System/Library/Frameworks/CoreServices.framework/Frameworks/LaunchServices.framework/Support/lsregister -f -R /Applications/Safari.app
    3. Press Enter to run the command
    4. Restart Safari
  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    4 years ago
    Thank you very much, I will try this!
  • Jasper3's avatar
    Jasper3
    Explorer | Level 3
    4 years ago

    It worked, thank you very much indeed!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions