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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Re: Error after installation when Dropbox starts creating a "Dropbox" dedicated folder. (Windows 10)

Hi there vikkot - sorry I hear you're having issues with this.

Can you please try a clean, advanced reinstall and let us know if you get the same error?

Thanks so much!

4 Replies

  • vikkot's avatar
    vikkot
    Explorer | Level 3
    8 months ago

    Hello! Sorry for me not answering for so long, I have just tried an advanced reinstall, followed every single step, but the issue is the same(I guess, because the log is the same). The thing I have not mentioned before, after the error occurs and Dropbox crashes and after I try to open the Dropbox one more time, after logging in, it shows me that I am already logged in on my current device TWICE. And after deleting the "two" same devices, the error persists, and it adds this device again twice. 
    Here is a new log(if it would be of some help):

    bn.BUILD_KEY: Dropbox
    bn.VERSION: 223.4.4909
    bn.constants.WINDOWS_SHELL_EXT_VERSION: 78
    bn.is_frozen: True
    machine_id: 381a56c3-7ed2-4562-91cb-92cf04071a66
    pid: 8896
    cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
         real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
    HOME: None
    appdata: 'C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
             real_path='C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
                   	mode=0o40777	uid=0	gid=0
             parent	mode=0o40777	uid=0	gid=0
    dropbox_path: None
                        	not found
                  parent	not found
    sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                          	mode=0o100777	uid=0	gid=0
                    parent	mode=0o40777	uid=0	gid=0
    trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                    real_path='C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                          	not found
                    parent	not found
    TMP: C:\Temp
    TEMP: C:\Temp
    tempdir: 'C:\\Temp'
             real_path='C:\\Temp'
                   	mode=0o40777	uid=0	gid=0
             parent	mode=0o40777	uid=0	gid=0
    Traceback (most recent call last):
      File "desktop/dropbox/client/main.py", line 5901, in _setup_root_for_account
      File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account
      File "desktop/dropbox/foundation/futures/basic.py", line 981, in result
      File "desktop/dropbox/sync_root/manager.py", line 319, in create_root
      File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register
      File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register
    FileNotFoundError: [WinError -2147024894] The system cannot find the file specified

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for the update on this vikkot - much appreciated.

    If you made  sure that you're not hitting your account's device limit (if you're on the Basic plan), may we reach out via email to have a further look internally? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Sure thing vikkot -  I've  just reached out to the email address that's linked to your profile here on our Community.

    Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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