Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

vikkot's avatar
vikkot
Explorer | Level 3
8 months ago

Error after installation when Dropbox starts creating a "Dropbox" dedicated folder. (Windows 10)

Hello! After trying to reinstall, clear cache, AppData, all Dropbox folders, and so on, I still get the same error after I successfully install and log in to Dropbox(during the process of Dropbox fol...
desktop
Error Messages
Install
windows
vikkot's avatar
vikkot
Explorer | Level 3
8 months ago

Hello! Sorry for me not answering for so long, I have just tried an advanced reinstall, followed every single step, but the issue is the same(I guess, because the log is the same). The thing I have not mentioned before, after the error occurs and Dropbox crashes and after I try to open the Dropbox one more time, after logging in, it shows me that I am already logged in on my current device TWICE. And after deleting the "two" same devices, the error persists, and it adds this device again twice. 
Here is a new log(if it would be of some help):

bn.BUILD_KEY: Dropbox
bn.VERSION: 223.4.4909
bn.constants.WINDOWS_SHELL_EXT_VERSION: 78
bn.is_frozen: True
machine_id: 381a56c3-7ed2-4562-91cb-92cf04071a66
pid: 8896
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
     real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.983.1'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\Usr79\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: None
                    	not found
              parent	not found
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\223.4.4909\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Temp
TEMP: C:\Temp
tempdir: 'C:\\Temp'
         real_path='C:\\Temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 5901, in _setup_root_for_account
  File "desktop/dropbox/sync_root/helpers.py", line 187, in create_root_for_account
  File "desktop/dropbox/foundation/futures/basic.py", line 981, in result
  File "desktop/dropbox/sync_root/manager.py", line 319, in create_root
  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 249, in register
  File "desktop/dropbox/sync_root/handlers/windows/cloud_files.py", line 485, in _register
FileNotFoundError: [WinError -2147024894] The system cannot find the file specified

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the update on this vikkot - much appreciated.

If you made  sure that you're not hitting your account's device limit (if you're on the Basic plan), may we reach out via email to have a further look internally? 

  • vikkot's avatar
    vikkot
    Explorer | Level 3
    8 months ago

    Hello, thanks for the reply! Sure, here is my email:  [removed per the Community's Guidelines] 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Sure thing vikkot -  I've  just reached out to the email address that's linked to your profile here on our Community.

      Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!