Forum Discussion

TCLI's avatar
TCLI
Explorer | Level 3
6 years ago

Re-install Dropbox but now stuck at "waiting to download Dropbox"

I tried to re-install Dropbox Client on my Windows 10 PC. I've downloaded the latest Dropbox client from the official site, but it will stuck a "waiting to download". I've also tried the offline inst...
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Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi TCLI; how are you today?

 

From the sounds of it, the download of our installer wasn't complete or somehow interrupted. Could you reboot your computer and try anew, perhaps from another browser?

 

If you still get the same error, please forward me a screenshot so I can get a visual too.

 

Thanks!

  • TCLI's avatar
    TCLI
    Explorer | Level 3
    6 years ago

    I've restarted my PC hundred of times. Trust me. I've googled related topics and discussions. It's still in "Waiting to download Dropbox".

    Like I said before, I've tried to download the installer that you linked, as well as the offline installer. Also, I tried to follow the advance re-install guide, still with no luck. 

    If this problem can not be resolved, I probably will switch to another product.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for the update TCLI.

       

      Could you check your hard drive space on your computer, simply by opening up My Computer? The Explorer window should inform you of how much free space you have left while if it doesn't, right-click on your hard drive and click 'Properties'.

       

      While we're at it, have you rebooted your computer and router lately?

       

      Let me know what you find!

      • TCLI's avatar
        TCLI
        Explorer | Level 3
        6 years ago

        .....

        I got plenty of space left (over 1TB free space). I've rebooted my PC and try to install dropbox every day. It just stops at "waiting to download" every time.

        Trust me. I'm an electronics engineer. I know how to isolate the problem...

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