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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Re: New message notifications will not go away

Are you seeing this if you hover over the Dropbox icon in your system tray/menu bar? The app version you should be seeing should be similar to this one.

 

You can also add a screenshot to this thread by clicking on the small camera icon that should be located above your message box, right before you post your reply here.

6 Replies

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  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    3 years ago
    Sorry I just don’t see anything like what you describe.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Phcalc, sorry to jump in here, but could you clarify your device's exact OS and version?

     

    A screenshot of the alerts you mentioned would also help!

  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    3 years ago
    The version of Dropbox is 218.2.2 on an iPhone 12.

    I cannot seem to be able to upload a screenshot of the alerts that remain “unread” after I read them. Sorry
  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    3 years ago
    How do I share a screenshot. I’ve tried but failed
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Phcalc, the most current version of the Dropbox app for iOS is currently the 318.2.4 one.

     

    Can you please update it from your App Store, to see if that helps?

  • Phcalc's avatar
    Phcalc
    Helpful | Level 6
    3 years ago
    There is no update available in App Store.

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