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Hannah
Dropbox Community Moderator
3 months agoRe: Why do I have my Dropbox files in two locations on my Windows 10 PC?
Hey Gordon T.1, thanks for your post.
Let's see what we can find out about this.
First of all, can you please send us a screenshot of how these two Dropbox folders look? You can hide the file names on the screenshot before uploading it, if you want.
Also, can you click on your Dropbox icon and go to the "Sync" tab of your preferences to see what the app thinks is the location of your Dropbox folder?
And if you add a test file to both locations, which one syncs the file to your account online?
Let me know and we'll go from there.
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