Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Neil B.18's avatar
Neil B.18
Helpful | Level 5
4 years ago

Smart Sync Does Not Appear in Preferences

I have a professional account. Smart Sync appears in preferences for my MacBook Pro but not my new Mac Studio. I manually have to download Dropbox files to the Mac Studio but everything works automat...
desktop
Mac
Setting up the apps
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Neil B.18, thanks for bringing this to our attention.

 

Would you mind giving me a bit more insight on the differences between the two computers?

 

For example, do you see different options when you right/control click on files in your Dropbox folders?

 

On your Mac Studio, when you double-click online only files, do they sync?

 

If you can send us a few screenshots showing this, it would also be super helpful.

 

Thanks.

  • Neil B.18's avatar
    Neil B.18
    Helpful | Level 5
    4 years ago

    Yes, I see different options when I right/control click on files in my Dropbox folders.

     

    Yes, when I double-click online only files on the Mac Studio they open and download for offline use. I can pick multiple files, right/control click on them and choose "offline use" but this is not always reliable.

     

    I've attached images of the different preference choices for sync and the different results from right/control clicking on files in the two computers. Both files were already downloaded to Dropbox so the "offline option" is not visible in them. In both cases, more options are seen on the MPP than the Mac Studio.

     

     

     

     

     

     

    • Neil B.18's avatar
      Neil B.18
      Helpful | Level 5
      4 years ago

      The Dropbox installation on the MacBook Pro (M1 Max) was originally on an Intel MacBook Pro and migrated to the new computer, then updated automatically.

       

      The Dropbox installation on the Mac studio (M1 Max) was a clean installation with the installation file from the Dropbox website.

       

      Both have exactly the same chip, the same amount of RAM, and the same version of the operating system: macOS Monterey Version 12.3.1.

       

       

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Thanks for the details, Neil B.18, I'd recommend getting in contact with the support team directly for further assistance.

        Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!