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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hey there Steciu,
 
When you mention that you can’t see the Smart sync options, can you let me know if you are not able to see the option in the menu when Command clicking a file? Or do you not see the syncing icons next to your files to notify you which files are local or online only like the OP described?
 
To look into this a little further can you also let me know the current sync status and version of the desktop app you have installed on your computer? If you’re not able to see the Dropbox icon in your menu bar then you’ll need to launch the app from your Applications menu.
 
Let me know what you find - Thanks!
Steciu's avatar
Steciu
Explorer | Level 3
7 years ago

Daphne, I just noticed that in the General tab of the Preferences, I read "Smart Sync ins't enabled". However, when I click on the "Enable" option, nothing happens.

Stefano

  • Steciu's avatar
    Steciu
    Explorer | Level 3
    7 years ago

    Daphne, for unknown reasons, NOW it works,

    Stefano

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago
      Hey Steciu,
       
      I’m glad to hear the issue has been resolved, great work on the troubleshooting there!
       
      If you see the issue again then feel free to get back to me here.
       
      Hope you have a great day - Thanks!
      • JWHenderson's avatar
        JWHenderson
        Explorer | Level 3
        7 years ago

        Hello I'm having the same issue with sync icons not showing in the dropbox folder. Also, none of the Dropbox menu items appear when right-clicking on a file or folder. I can't share or manage from the finder.

        Everything has been running fine, had icons and menu items and then suddenly poof. I haven't changed anything on the computer or installed anything new.

        Macbook Pro 15 running OSX 10.13.6

        Dropbox version 76.4.126

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