We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Solved
Missing sync option (smart sync)
Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other.
I am using a Windows 10 Laptop if that mean anything.
36 Replies
Replies have been turned off for this discussion
- Mark
Super User II
Have you actually logged in to your account and set it up on the device yet? Those options looked greyed out as the system isnt running yet.
Make sure you are logged in, set up and syncing and THEN set it up. OR uninstall completely and reinstall and use the advanced options to set it up as you go.
- It's logged in which is why I am confused why it doesn't show properly.
- Mark
What is the Dropbox version and what does it say if you mouse over its icon on your status bar?
Dropbox 157.4.4808
Up to date
Oh sorry, the grey was indeed because I wasn't login after I reinstall
but the options are still the same regretless
The only option I have are selective sync
So if I am a free user I can't have the files be online-only sync?
- Megan
Dropbox Community Moderator
Hi x184926, I'm afraid that you might not have access just yet.
However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts.
What is your plan at the moment?
It's showing I am in standard plan, my co-worker doesn't have the same issue with me.
- Walter
Hey x184926, sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan.
What options do you get when you right click on files you've stored in your Dropbox folder on your computer?
Have you rebooted your computer at all lately?
Did you install it with admin privileges in the first place?
Let us know what you find!
