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Forum Discussion

x184926's avatar
x184926
Explorer | Level 3
4 years ago
Solved

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
desktop
sync
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

x184926's avatar
x184926
Explorer | Level 3
4 years ago

So if I am a free user I can't have the files be online-only sync?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi x184926, I'm afraid that you might not have access just yet. 

 

However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts.

 

What is your plan at the moment? 

  • x184926's avatar
    x184926
    Explorer | Level 3
    4 years ago

    It's showing I am in standard plan, my co-worker doesn't have the same issue with me.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey x184926, sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan. 

       

      What options do you get when you right click on files you've stored in your Dropbox folder on your computer?

       

      Have you rebooted your computer at all lately?

       

      Did you install it with admin privileges in the first place?

       

      Let us know what you find!

      • x184926's avatar
        x184926
        Explorer | Level 3
        4 years ago

        Is there personal/business option? I don't remember choosing one, I just install as it is.

        Mainly using as a member in a company, I remember there was an option way back for me to choose the company suggested option, now it just ask me to select which files to sync(download) into my laptop.

         

        This is all the option when I right click the Dropbox file in my laptop.

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