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Forum Discussion

x184926's avatar
x184926
Explorer | Level 3
4 years ago
Solved

Missing sync option (smart sync)

Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences opti...
desktop
sync
windows
  • Hannah's avatar
    Hannah
    4 years ago

    Hey x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?

x184926's avatar
x184926
Explorer | Level 3
4 years ago
It's logged in which is why I am confused why it doesn't show properly.
x184926's avatar
x184926
Explorer | Level 3
4 years ago

Oh sorry, the grey was indeed because I wasn't login after I reinstall

but the options are still the same regretless

The only option I have are selective sync

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi x184926, I'd be happy to help with that! 

     

    If you access your Dropbox folder, and right click on a file, or folder what options do you have there? 

     

    Also, do you use a paid plan on your end, since this feature would be for subscribed users only? 

     

    Let me know more! 

    • x184926's avatar
      x184926
      Explorer | Level 3
      4 years ago

      So if I am a free user I can't have the files be online-only sync?

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi x184926, I'm afraid that you might not have access just yet. 

         

        However, there is a chance that you do. You can see in this product update, that we're slowly working on changing that for Basic accounts.

         

        What is your plan at the moment? 

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