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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Steciu's avatar
Steciu
Explorer | Level 3
7 years ago

Daphne, I just noticed that in the General tab of the Preferences, I read "Smart Sync ins't enabled". However, when I click on the "Enable" option, nothing happens.

Stefano

Steciu's avatar
Steciu
Explorer | Level 3
7 years ago

Daphne, for unknown reasons, NOW it works,

Stefano

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey Steciu,
     
    I’m glad to hear the issue has been resolved, great work on the troubleshooting there!
     
    If you see the issue again then feel free to get back to me here.
     
    Hope you have a great day - Thanks!
    • JWHenderson's avatar
      JWHenderson
      Explorer | Level 3
      7 years ago

      Hello I'm having the same issue with sync icons not showing in the dropbox folder. Also, none of the Dropbox menu items appear when right-clicking on a file or folder. I can't share or manage from the finder.

      Everything has been running fine, had icons and menu items and then suddenly poof. I haven't changed anything on the computer or installed anything new.

      Macbook Pro 15 running OSX 10.13.6

      Dropbox version 76.4.126

      • Daphne's avatar
        Daphne
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 years ago
        Hey there JWHenderson,
         
        Can you let me know the current sync status of your desktop app? If you’re not seeing any options from the Command+click menu related to Dropbox then it might suggest that the app isn’t running on your device.
         
        If the app is showing it is “Up to date” and you’re still not seeing the sync icons or menu options, then click the Dropbox icon on your menu bar, click the profile pic/initials in the top right of the window and choose to “Exit Dropbox”.
         
        Then please open your Activity Monitor from your Mac Utilities folder and force quit all remaining Dropbox instances. Once this is done, please click the Apple icon in the top left of your screen and force quit the Finder. Finally, restart the Dropbox desktop app from your Applications menu and once the app is showing "Up to date", check to see if the issue persists
         
        Let me know what you find - Thanks!

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