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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
VdesmedT's avatar
VdesmedT
New member | Level 2
6 years ago

Well, for me OneDrive works fine but Beyond Compare extension was the problem...

RomanyWelson's avatar
RomanyWelson
Explorer | Level 4
6 years ago

Dears 
I have the same problem 
the smart sync option does not exist at the menu when I Right-click any folder 
you can check the attached snap 
can any one help ?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hi RomanyWelson, thanks for joining the discussion!

     

    Could you try reinstalling the desktop app with admin permissions to see if that does the trick?

     

    Let me know how it goes!

    • splaquet's avatar
      splaquet
      New member | Level 2
      6 years ago

      @RomanyWelson,

       

      it's unfortunate that you're also receiving this issue... but just so you're aware, the previous messages within this thread are regarding MacOS integrations.

       

      no worries, but just though you should know.  wasn't sure if you were aware of that and/or kept looking for a solution.

      • lynmac's avatar
        lynmac
        Collaborator | Level 8
        6 years ago

        This was a persistent problem for me this morning and nothing seemed to work.  Finally just logged out of Dropbox completely, downloaded the app again, re-installed and presto, the smart sync icons showed up after a brief sync, thankfully.:slight_smile:

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