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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
lynmac's avatar
lynmac
Collaborator | Level 8
6 years ago

Well, looks like this is becoming a monthly routine - re-installing Dropbox so that the SmartSync icons appear.

If there's no other solution, perhaps Dropbox could include a reminder to do this.

sevyna9's avatar
sevyna9
New member | Level 2
6 years ago

I don't have smart sync. I am a basic user. I lost my entire desktop after downloading the Dropbox app and it started syncing my entire computer without giving me a choice. When I realized this and tried to stop sync is where I think the problem started. 

I just finally went to my finder and searched for the origonal DESKTOP folder (there was copy made from dropbox made when I tried to find my files).When I found the real origonal (there is a faded icon on the folder) I dragged it to the sidebar and all my files on my desktop came back. 

It's been two weeks. I'm so tired. They need to give more help to mac users, or direct ech assistance for 1 or 2 days for new users.

  • lynmac's avatar
    lynmac
    Collaborator | Level 8
    6 years ago

    sevyna9 

     

    Before doing any syncing, suggest opening up the Dropbox app, then going to the online icon in the top bar on your desktop, and changing the preferences to select the files you want synced to Dropbox.  I don't sync all my files as there's some I only want stored on my machine.  I've pulled together a small snapshot and hope it helps.

     Hope you have a more positive sync experience and avoid that "sinking" feelling. lol

     

     

     

     

     

  • lynmac's avatar
    lynmac
    Collaborator | Level 8
    6 years ago

    Meanwhile, thank you for the break over the summer months, but here we are back to uninstalling/reinstalling the Dropbox app to try and recover my smartsync icons yet again!  Even though when I logged on it said... "up to date".

     

    Oh the joys... 

     

     

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I'm sorry to hear you're having persistent issues with this lynmac!

     

    Can you let me know which version of the app you have installed at the moment?

     

    Also, when you're looking at your files, are you using your computer's default file browser (File Explorer or Finder) or the app interface? Otherwise, are you using a third-party file browser?

     

    Let me know and we can go from there!

  • lynmac's avatar
    lynmac
    Collaborator | Level 8
    6 years ago

    Daphne 

    Hi Daphne, I'm using V105.4.651 and using Finder where I can quickly see if the SmartSync "cloud" icon is displayed or not.

    Thanks 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for getting back to me here lynmac!

     

    Can you just confirm for me if the sync status is showing "up to date" when you notice this issue?

     

    What OS version is your device running at the moment?

  • ClĂ©ment C.'s avatar
    Clément C.
    Helpful | Level 5
    5 years ago

    By the way I noticed that the Keka finder integration extension is causing troubles with the the Dropbox icons

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