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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.
Connie M.4's avatar
Connie M.4
Helpful | Level 5
4 years ago

I had to disable iCloud to get the icons back. When I logged into iCloud again, I found that "Dropbox" was checked as one of the apps that iCloud uses. I unchecked it. The Dropbox icons are still there in the Finder window. But when I restarted the computer, they were gone again. (Another possible culprit is that Facetime was set up to receive calls from Google Voice. I turned that off and relaunched Finder but the DB icons are still gone.) Anyway, that's enough for today...no time to look at the other 77 replies, but thanks for keeping this question open.

 

You can skip the rest: mostly complaining about Apple and iCloud:

Note to self, step-by-step to access photos in Dropbox: 0. Find photo(s) and make a note of location 1. Load Lastpass to get iCloud passwords, 2. Turn off iCloud in Settings, 3. Relaunch Finder 4. Go to the Dropbox folder photo 5. Mark the photo for for local access and get it someplace where I can use it.

6. Log into iCloud again (to sync my calendar, email, messages etc. with other apple devices.) 6a, b, c etc: This involves entering at least three passwords. Go through all the necessary steps to tell iCloud no, I don't want news, stocks or "Home" (whatever that is). Accidentally misinterpret the interface regarding "Photos" (not a checkbox this time, a minus sign instead, so no, do not want to buy more space (because I have Dropbox!!)

6e. Go through and limit the apps that iCloud uses. (Dropbox was one of them: maybe the source of the problem?) 6f. Deal with all the side effects on the computer and other devices of logging off and on again to iCloud.

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