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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey rlapolla, s sorry to hear you're having issues with this.

 

Could you let us know some additional information in order to have a better look into this issue?

 

For example, what is your device's exact OS and the version of our desktop app installed there (as shown in your system tray/menu bar)?

 

Are you running any 3rd party apps that might be somehow monitoring your Dropbox folder? 

 

Any additional information is more than welcome!

rlapolla's avatar
rlapolla
New member | Level 2
4 years ago

Thanks for your reply, Walter. The problem seems to be resolved again. I had tried all of the solutions given in the community and it seemed they didn't work, and so I sort of gave up, but then a day or so later noticed the icons were back! I think it is mainly Google Drive causing problems, because the icons coming back seems to have coincided with me restarting GD (I had shut it down the first time the icons disappeared), and then shutting it down again, which is what resolved it the first time.

 

I am running IOS 11.6.5, DB v. 145.4.4921

 

Thanks again!

 

Randy

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to hear it's sorted now rlapolla - thanks for keeping me in the loop too.

     

    See you around the Community and take care, Randy!

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