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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
 
  1. Save any files and quit ALL programs.
  2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
  3. Quit Dropbox:
  4. Relaunch Finder using the following steps:
    1. Click on the Apple icon in the top left of your screen
    2. Click on "force quit"
    3. Select Finder then click "Relaunch"
  5. Restart the Dropbox application.
 
If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
 
If the issue persists, or you see that a new application is causing issues please let me know.
David G.67's avatar
David G.67
Explorer | Level 4
3 years ago

Fast forward to 2023 and I am having this problem with a late 2019 2.3GHz 8 core i9 MacBook Pro running macOS Ventura 13.2.1 and Dropbox v169.4.5684.

I have completed all the steps described in your fix but the sync status icons refuse to appear.

I do also have a Mid 2014 MacBook Pro running macOS Big Sur 11.7.4 and Dropbox v169.4.5684 (i.e. the same version of Dropbox on both computers) and the sync status icons appear with no issues.

It would appear the issue might be related to macOS Ventura. I am also having some issues, for example some document files (PDF documents and aliases) showing genereric icons, which suggests other issues with Ventura.

Any suggestions for a fix would be gratefully received.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey David G.67, would you mind sending us a screenshot of how the sync icons appear on your files?

     

    On your computer running Ventura, did you get a notification to update the Dropbox app to Dropbox for macOS and have you performed the update?

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