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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi vegarhoel, welcome to our Community! 

 

Would you mind sharing some additional info with us such as your OS, Dropbox version and syncing status? Do you face the exact same issue as the OP?

 

Also, feel free to let us know if you've tried any troubleshooting steps on your end, just to make sure we're aligned. 

 

Keep me posted, and we'll take it from there!

vegarhoel's avatar
vegarhoel
Explorer | Level 3
3 years ago

Hi, 

I'm on macOS Monterey vs. 12.6 (would prefer not to update this just yet), and my Dropbox vs. is v184.4.6543.

All the sync icons have disappeared from my finder. I have tried updating Dropbox, unchecking/checking allowed Finder extensions, restarting Finder and restarting the mac. The icons disappeared from my mac alone, none of my teammates' macs are affected by this. 

 

I am working with huge folders that I sync and unsync, I am completely dependent on this. Please advise. 


Regards, Vegar

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi vegarhoel, amazing troubleshooting steps on your end!

     

    Can you clarify the app's syncing status at the moment? Also, feel free to send me a couple of screenshots of how content looks inside your Dropbox folder. 

    • vegarhoel's avatar
      vegarhoel
      Explorer | Level 3
      3 years ago

      There are no issues with syncing, as far as I can tell. All content looks normal, except the missing icons.

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi vegarhoel, and you said you don't want to update just yet, which makes me assume that your Dropbox folder isn't located in ~/Library/CloudStorage, right? 

         

        Have you also followed these steps? 

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