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Greg T.16's avatar
Greg T.16
Helpful | Level 5
7 years ago
Solved

Smart sync icons missing

The venerable "missing smart sync icons" problem. MacOS Mojave 10.14.2  Dropbox 64.4.141.  (Professional Acct) Have reinstalled DB several times (including via full desktop download). Tried the ...
Setting up the apps
  • Jay's avatar
    Jay
    7 years ago
    Hi Greg, as you’re on a Mac, you can check if a third-party application is causing this issue with the following steps:
     
    1. Save any files and quit ALL programs.
    2. Completely quit and close any third-party cloud service applications such as Google Drive, OneDrive, or others.
    3. Quit Dropbox:
    4. Relaunch Finder using the following steps:
      1. Click on the Apple icon in the top left of your screen
      2. Click on "force quit"
      3. Select Finder then click "Relaunch"
    5. Restart the Dropbox application.
     
    If the issue is resolved at this point, it may be due to the third-party applications running on the computer.
     
    If the issue persists, or you see that a new application is causing issues please let me know.
MLondon's avatar
MLondon
Helpful | Level 5
3 years ago

One other thing:

In macOS Sonoma System Preferences>Extensions>Finder Extensions

I am NOT Seeing the "Dropbox Finder Extension"

This is despite uninstalling and re-installing Dropbox from the official link sent to me by Dropbox Tech support multiple times.

How can I force the "Dropbox Finder Extension" to load?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for bringing this to our attention, MLondon.

 

Just to confirm, if you go to this page, do you have the 'Dropbox system extension' set to 'on'?

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    3 years ago

    Hannah - Yes, Dropbox system extension is ON.

    Prior to my earlier post, I tried turning it OFF, Uninstalling Dropbox, reinstalling Dropbox and turning it back ON, but that did not help.

     

    I read from a previous user that they had problems due to a previous Beta version of the Dropbox app.

    Is there a "deep cleaning" script or other instructions to remove virtually all traces of the Dropbox application that may be preventing the installer (for some weird reason) to install the Dropbox Finder Extension?

     

    Also, for a decade or more, my Dropbox folder has been in ~/Dropbox

    I understand that the new, File Provider version (which I do NOT want to switch to), requires that the Dropbox folder be located in ~/Library/CloudStorage

    Is it possible that the current, NON-File Provider version of the app is also expecting this location?

     

    Regardless, this should not affect the installers failure to install the Dropbox Finder Extension

     

    Really hope this can get resolved ASAP so I can get back to productive work.

    Thank you

  • MLondon's avatar
    MLondon
    Helpful | Level 5
    3 years ago

    Also, to be clear, in the Dropbox Preferences window (accessed from the Menubar icon>Preferences, in the General tab, I am not seeing anything related to Smart Sync. 

    Mine looks like this:

     

     

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