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johnweidner's avatar
johnweidner
Collaborator | Level 9
3 months ago
Solved

Sometimes my Paper document link redirects me to install the mobile app.

I don’t know if anyone cares, but using web access to Paper on my iPhone 16, I get an odd problem. If I click on a link I made to different Paper doc, I sometimes get sent to a page that says: "this ...
Dropbox Paper
Mobile
  • johnweidner's avatar
    johnweidner
    2 months ago

    Hi Hannah,

    Thanks for asking! I did contact them. I wanted to help, it seems crazy to be telling folks to get the app, when the app is being terminated. 

    But the support team seemed to think it was no big deal, so, whatever. I guess the issue is resolved. I’m still happy using Paper on my phone via the Web. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

HI johnweidner, in order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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