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PDub81's avatar
PDub81
Collaborator | Level 9
2 years ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    2 years ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

PDub81's avatar
PDub81
Collaborator | Level 9
3 months ago

I'm sorry for the "undefined" comments above.  Now I'm having trouble with this website too.  I encountered the syncing error again less than an hour ago and updated the plain text file from my phone.  The "events" page shows it as "(conflicted copy)."

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 months ago

    Did you have the same file open on another device of yours while you were editing it on your mobile PDub81? This could explain why you're seeing a conflicted copy. 

    Also, what is your device's exact OS version and the version of the Dropbox app installed there? 

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      3 months ago

      No, the file was not open on another device.  Android OS version 14, Dropbox Android 410.2.6

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        3 months ago

        Just for clarification, was the text file open on the Dropbox site as well, or only on the mobile app while you were editing the file?

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