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PDub81's avatar
PDub81
Collaborator | Level 9
2 years ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files...
Mobile
sync
  • PDub81's avatar
    PDub81
    2 years ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

I see, PDub81 thanks for letting us know.

So, to summarize: when you visit your account online, you can see the changes you made when using the desktop app, but this doesn't reflect on your mobile app, right?

Do you notice that entire files might be missing, or is it just the updates you made on these files?

Have you tried clearing the app's cache or uninstalling and then reinstalling it, by any chance? 

PDub81's avatar
PDub81
Collaborator | Level 9
10 months ago

Yes, and not just mobile, but from one desktop to another.  Newly added files might be missing, but not older files previously synced.  I have cleared cache and also uninstalled and reinstalled.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the clarification and additional information PDub81 

    If you made sure that the app's version and your phone's version are up to date, may we reach out via email to investigate further? 

    • PDub81's avatar
      PDub81
      Collaborator | Level 9
      10 months ago

      Yes, please 😊

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hey PDub81!

        You've got an 📩! I'll see you there. 

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