Syncing issues with Desktop App

Hi there Majid Abdi - sorry to hear about your syncing issue.

Could you send me a screenshot of the app's exact status and version as shown in your system tray/menu bar at the moment?

Thanks!

Not sure if I could attach documents here but I'll give it a try let me know if you could see it. I'm using 184.4.8395 version if that makes sense.

Majid

Could you please confirm you received the info you had requested?

Thanks for the screenshot Majid Abdi 

Is the desktop app slowly syncing your files or is it stuck at this exact same number of files for a while now?

Have you tried adjusting your bandwidth settings through the desktop app's preferences? 

It gets stuck and randomly syncs files.  It's not syncing one of the folders we have created a Shared Folder with a client.

I don't know how to adjust bandwidth settings and didn't find useful info in the link you sent. Walter.

Can I speak with one person and get this problem resolved, please.  I have been contacted by four persons so far and each has asked a new question and offered new solutions every time that hasn't resolved my problem.

Hi Majid Abdi, are you on a Windows machine by any chance? Does the shared folder have an incompatible character for Windows?

Yes, I'm on Windows and I don't think the share folder has any incompatible character.  Here is the folder on my machine: 

C:\Users\***\SysEne Consulting Dropbox\SysEne Team Folder\Clients\NorthRiver Midstream\2023 LCEC funding\3-Project Inputs\2023 NRM LCEC Shared Folder\McMahon CCS

Hi Majid Abdi, can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

Are there any files listed there? Can you try the steps here (when applicable), to see if they help?

I have done that and it says there is no Sync issues. 

And it looks like I have got that problem on "one" of the folders for some reason(s).

I used to have McAfee virus detection/protection software.  I also uninstalled McAfee but still got that probem,