Forum Discussion

mful38's avatar
mful38
Explorer | Level 3
7 months ago
Solved

The app won't start, after trying to install it on a new OS update of Windows 11.

I keep getting error message  Dropbox won't start after an install attempt.  Does not install and I get this message.  Was working well on WIn 11 64 before I sent my machine in for repair.  Hard driv...
desktop
Install
  • Megan's avatar
    Megan
    7 months ago

    Hi there, mful38, let's look right into this! 

    Do you notice the same behavior when you try to download and install our app using our offline installer? 

    If so, then I'd also suggest an advanced reinstall using these steps. 

    Keep me posted on the results!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi there, mful38, let's look right into this! 

Do you notice the same behavior when you try to download and install our app using our offline installer? 

If so, then I'd also suggest an advanced reinstall using these steps. 

Keep me posted on the results!

mful38's avatar
mful38
Explorer | Level 3
7 months ago

Yes. Tried the offline installer and had the same result.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey mful38, did you also try an advanced reinstall using the steps I provided above?

    If you did but the issue remains the same, can I send you an email in order for us to have a closer look into this?

    • mful38's avatar
      mful38
      Explorer | Level 3
      7 months ago

      Hi Megan,

      I followed all the steps and this time dropbox did install.  Thank you.

       

      Mike

       

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        7 months ago

        We're glad to hear it's sorted now and thanks for keeping us in the loop too, Mike.

        Have a wonderful weekend ahead and let us know if anything else comes up!

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