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Forum Discussion

RVG's avatar
RVG
New member | Level 2
2 months ago

The Dropbox app doesn't start up on macOS Tahoe 26.0.1.

Dropbox App Version (if using the app) 233.4.4938 Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0...
desktop
Mac
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey rrstockertx, thanks for all the info, and screenshots! 

It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? 

When you visit your account online are you able to see your desktop files there? What if you visit your Backup page? 

Markuswalz_eu's avatar
Markuswalz_eu
New member | Level 2
2 months ago

I experience the same issue.

I deleted the Dropbox app and also the  folders ind /Library/Application Support and reinstalled from the offline installer file Dropbox 234.4.5591.arm64.dmg

Startup is not progressing for 15 Minutes.

MacOS 26.0.1 (25A362)

MacBook Air M2 13" 2022

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Sorry to hear this, Markuswalz_eu. From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right?

    Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?

    • Markuswalz_eu's avatar
      Markuswalz_eu
      New member | Level 2
      2 months ago

      Yes I performed an advanced reinstall. The problems startet yesterday. On my M1 MacMini all is fine with my "old" dropbox version, I used before installation of the 26.01 Tahoe Update. 

      Version of Dropbox Client 234.4.5591

      But... Today I could perform the full Installation, unlike yesterday. All is working fine again.

      Mysteriuos Miracle :-)

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Excellent, Markuswalz_eu! Thanks for letting me know, and if anything else comes up, I'll be right here.

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