Dropbox App Version (if using the app) 233.4.4938Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...

Welcome to the Dropbox/Mac relationship from hell. While I managed to download the app with great difficulty there is no ability to view online only files making Dropbox basically nothing more than antiquated cloud storage. They are usually pretty good at resolving things but this seems longer lasting. Maybe Apple is making it difficult to force users to their own stupid cloud.

Hey rrstockertx, thanks for all the info, and screenshots! It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? When you visit your account online are you able to see your desktop files there? What if you visit your Backup page?

There are major, major issues with Dropbox on MacOS Tahoe, including the latest 26.2. I managed to fix it, albeit temporarily. I think it has to do with poor memory management probably -- Dropbox processes even block the copy/paste clipboard, where I can't copy or paste anything, and I have to quit Dropbox in order to unblock that process.I suggest Dropbox work very hard with the Apple team for both of you to implement fixes on both your ends. To be honest, this is really making me think about leaving Dropbox and just using iCloud because it doesn't have any of these issues.I found a temporary solution to Dropbox not syncing (it doesn't resolve the occasional copy/paste issue, but it does appear to resolve syncing) is to exclude the Dropbox folder on local disk from the Spotlight indexing. That appears to alleviate a lot of syncing and blocking issues. But it's bad. imo you're going to bleed users until you resolve this matter.

I’m sorry to hear about this, RVG. Did the issue occur right after updating your device to macOS Tahoe, or does this seem to be irrelevant? Other than that, can you provide a few more details on what's happening exactly? Do you turn on your computer and the Dropbox app no longer starts automatically? What happens if you try to launch it manually via your Finder > Applications folder? Does it start after that, or nothing happens? In case you’re seeing any errors, please make sure to send over a screenshot of those, too. Keep me in the loop for more updates.

Hey lucywightman, would you like to share some more info with me? What do you see exactly when trying to view online-only files on your desktop app? Feel free to upload some screenshots, as well. Other than that, I’ve found your support ticket in our system and left an internal note to our team on your behalf.

The Dropbox app doesn't start up on macOS Tahoe 26.0.1.

36 Replies

Megan
Dropbox Community Moderator
17 days ago
Hey EthanThePhoenix!

Do you still miss the little Dropbox icon on your menu bar, next to your WiFi even after trying an advanced reinstall?

If you could send us a few step-by-step screenshots of the behavior you're experiencing that'd be great. Thanks.
EthanThePhoenix
Helpful | Level 5
17 days ago
Of course I did… I wouldn’t be here to post my bug…
Nancy
Dropbox Community Moderator
17 days ago
Hey Swandawg, I've replied to you here.
Swandawg
New member | Level 2
17 days ago
Help! This issue occurred for me right after upgrading to Tahoe. I removed Dropbox and Reinstalled it. Now all my files are missing both online and on my Mac. Only the ones that I recently deleted remain in my online file. Is there any way to recover them?
Nancy
Dropbox Community Moderator
17 days ago
koekoe, did you also try out Megan’s suggestion here to perform an advanced reinstall and it didn’t help either?
EthanThePhoenix
Helpful | Level 5
17 days ago
Loss of time and money, I won’t stay at Dropbox, I prefer to stay on iCloud, I am fed up with that bug…
koekoe
New member | Level 2
17 days ago
There are major, major issues with Dropbox on MacOS Tahoe, including the latest 26.2. I managed to fix it, albeit temporarily. I think it has to do with poor memory management probably -- Dropbox processes even block the copy/paste clipboard, where I can't copy or paste anything, and I have to quit Dropbox in order to unblock that process.
I suggest Dropbox work very hard with the Apple team for both of you to implement fixes on both your ends. To be honest, this is really making me think about leaving Dropbox and just using iCloud because it doesn't have any of these issues.
I found a temporary solution to Dropbox not syncing (it doesn't resolve the occasional copy/paste issue, but it does appear to resolve syncing) is to exclude the Dropbox folder on local disk from the Spotlight indexing. That appears to alleviate a lot of syncing and blocking issues.
But it's bad. imo you're going to bleed users until you resolve this matter.
Jay
Dropbox Community Moderator
18 days ago
Have you tried these steps to see if the icon is being hidden by Mac OS on the menu bar?
EthanThePhoenix
Helpful | Level 5
18 days ago
Hi,
it has completely disappeared from menubar, I have to reach app folder to find it but it is iny opening finder. I single or double click, won't change anything.
Jay
Dropbox Community Moderator
18 days ago
Hi EthanThePhoenix, could you clarify if you're single clicking the Dropbox icon in the menu bar to open the desktop app, in order to access the Preferences?