Forum Discussion

foweyman's avatar
foweyman
New member | Level 2
6 months ago

The Dropbox app won't install on my new desktop (the installation window disappears).

I already have a plan. I'm trying to install the Dropbox app for desktops on my new desktop but the installation fails every time.  ???
desktop
Install
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

I see. Can you also give our offline installer a try and let me know how that goes?

Other than that, do you have any antivirus/firewall programs running that could be interfering with Dropbox? If you do, I’d like you to disable them temporarily, restart your computer and try to install the Dropbox app again.

foweyman's avatar
foweyman
New member | Level 2
6 months ago

Same result with the offline installer.
Only the Windows built-in antivirus. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey foweyman, what's your computer's exact Windows version?

    I'm assuming you have already restarted the computer, but if you haven't, can you please try to see if it helps at all?

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