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Dave111's avatar
Dave111
Explorer | Level 4
11 months ago

The mobile app isn't uploading or indexing photos in the background.

Hi ... I've noticed that the DropBox IOS Mobile App isn't uploading or indexing photos in the background. To be perfectly honest the App isn't doing anything at all whilst minimised. The screen sho...
iOS
Mobile
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey Dave111, let's jump right into this! 

When did you first notice this behavior?

You mentioned that you tried uninstalling, and reinstalling the app. Have you tried clearing the app's cache through its settings, by any chance? If I were you, I'd give it a go. You can follow these steps:

- Navigate to the “Account” tab.
- Tap the gear icon in the upper-left corner of the screen.
- Scroll to the bottom of the screen.
-Select "Clear Cache."

Also, keep in mind that camera uploads on iOS devices no longer use location services to keep the Dropbox app active in the background. You can see more about this here.

Keep me posted, and we'll take it from there!

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