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Forum Discussion
The mobile app isn't uploading or indexing photos in the background.
Hi ... I've noticed that the DropBox IOS Mobile App isn't uploading or indexing photos in the background. To be perfectly honest the App isn't doing anything at all whilst minimised.
The screen sho...
Hi Megan
Thanks for the reply .... I have cleared the cache in the past but also did it again last night just to be certain, but I still have the same results where your app isn't updating photos or the days of the week.
This issue has been going on for a while for me, its just recently I've been travelling and taking a lot of photos which has highlighted the problem.
The link you supplied was interesting, especially the comments from jboulter ..... (Dropbox Engineer)
"However, I can tell you from what I see we are getting some background time on your device and appear to be properly uploading photos when new ones are available. This background behavior is very sporadic and much of it is likely to happen when you're not using your device. This way, it doesn't drain your battery or slow down your phone when you are using it."
As Jim describes above your app should be updating in the background pending the phone conditions but its not .... Users in the same thread also replied back to Jim saying the app just doesn't work the way he is saying.
As mentioned, non Apple competitor products don't seem to have an issue.... Can we escalate this please .....?
Kind regards
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Dave111, thanks for your reply and happy new year!
When the Dropbox app is open in the foreground, do your photos/videos upload as expected?
When it's in the background, do you see any difference when connected to WiFi vs. mobile data?
Hi Hannah ... Happy New Year to you and your team!
When the Dropbox app is open in the foreground, do your photos/videos upload as expected?
Yes .... the app works perfectly.
When it's in the background, do you see any difference when connected to WiFi vs. mobile data?
No ... I have a very stable Wifi or 4/5G connections, also it makes no difference if the iPhone is plugged into mains, on battery or leaving it alone minutes / over night the app just doesn't update in the background. ... As previously mentioned other competitor apps are working as expected.- Jay
Hi Dave111, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.
