The provided user information isn't valid | Acer Jumpstart

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Judinelle wrote:

I cannot login my account, it shows that I entered invalid user information.

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Are you certain the email address and password you're entering are correct? Are you able to sign in on the Dropbox website using the same credentials?

Yes, I am certain with my entered information. I've been using the same account from another device and it works perfectly fine.

Hey Judinelle, thanks for the additional information. 

Did you by any chance redeem such a promotion before? 

Could you also let us know if the desktop app was pre-loaded on your device?

Keep us posted!

Hi Lusil,

No, I have not redeemed any promotion from Dropbox before and the desktop app is not pre-loaded on my laptop.

Thanks!

Could it be that your device may not be eligible for the promotion due to some country and retailer exclusions?

In that case, you may want to create a new account and redeem the space in question. 

You can find more information about this promotion, here. 

Let me know how it goes, Judinelle. Thanks!

Hello,

I have just also purchased a new Acer laptop and when registering and setting up I got the same promotion from Dropbox.

I filled out the information for my existing account but DID NOT get the extra storage!

Please help as I can really use it

Have you met the terms frank21  by completing www.dropbox.com/gs ?