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Capellmeister's avatar
Capellmeister
Explorer | Level 4
3 years ago
Solved

The top of my iPad screen disappears when opening Dropbox

Hi. When I open Dropbox on my iPad, the iPad top menu with the date, hour and battery level disappears. Is this a known issue? Google wasn't very helpful. I'm on the latest version of iOS and Dro...
iOS
Mobile
Tablet
  • Hannah's avatar
    Hannah
    3 years ago

    Thanks for the additional info, Capellmeister.

     

    It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the additional info, Capellmeister.

 

It might be an iOS issue, but just to check, can you also delete the Dropbox app, restart the device and then reinstall it and let me know what you find?

Capellmeister's avatar
Capellmeister
Explorer | Level 4
3 years ago
And now the problem reoccurs even with an internet connection.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Capellmeister - sorry to jump in here, but could you clarify your device's OS version and the version of the mobile app installed there as well? 

     

    Could you try using another network or cellular data perhaps? 

     

    While we're at it,  have you tried adjusting your home screen via the palette icon to see if that helps improve matters? 

    • Capellmeister's avatar
      Capellmeister
      Explorer | Level 4
      3 years ago
      Dear Walter. Thanks for your suggestions. I’ve done all that and nothing helps. However, when I go back to the Home Screen without closing Dropbox and then go back to DB, the top bar reappears. So, I guess this is a DB issue instead of in iOS issue? For both, I’m on the last version.
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Capellmeister, can we log a ticket for you instead, and message you to this email address?

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