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Alain C.4's avatar
Alain C.4
New member | Level 1
11 years ago
Solved

Trying to delete Dropbox from mac

I am trying to delete Dropbox from my Mac but theres a message saying "The item “Dropbox” can’t be moved to the Trash because some of its plugins are in use." I don't know what to do.
desktop
Setting up the apps
  • Lisa S.70's avatar
    Lisa S.70
    10 years ago

    I had the same problem and even after multiple restarts, I couldn't delete the app. What finally worked was right-clicking on the app and selecting "Show Package Contents." I then selected and deleted all of the files listed, including a Plug-ins folder. After I emptied the trash, I clicked on the app again and selected "Move to Trash." It worked perfectly and I was able to remove it and empty the trash again. I hope that helps someone stuck in the same situation. 

Lisa S.70's avatar
Lisa S.70
New member | Level 1
10 years ago

I had the same problem and even after multiple restarts, I couldn't delete the app. What finally worked was right-clicking on the app and selecting "Show Package Contents." I then selected and deleted all of the files listed, including a Plug-ins folder. After I emptied the trash, I clicked on the app again and selected "Move to Trash." It worked perfectly and I was able to remove it and empty the trash again. I hope that helps someone stuck in the same situation. 

jtokarski_vh's avatar
jtokarski_vh
Explorer | Level 4
8 years ago

YES... thank you. After trying every other suggestions, THIS did it!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey all, 
     
    That’s some wonderful news & I was so glad to hear that Lisa’s tip did the trick for you. I’ve made sure to Accept her reply as a Solution :white_check_mark:, so that others may reference it in the future. 
     
    Once again, thanks to all for your contribution on the thread & keep on posting :pushpin:! 

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