Forum Discussion

Elspeth H.'s avatar
Elspeth H.
New member | Level 1
10 years ago

Unable to create new folder

Every time I try to it just says in a red box at the top "please provide a name for the new folder."

This has happened every time I've tried for the last 3 weeks - I've tried on several different browsers, and also changed the email address on the account, and cleared the cache. 

Any ideas? I've contacted Dropbox to no avail, just had an automated response telling me to go into their extensive new help section which gives me no answers.

Setting up the apps

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  • Rick_M's avatar
    Rick_M
    Experienced | Level 13
    10 years ago

    ;-)  We have had browsers that didn't show the <blue> items & folk who expected DB to behave like their OS.

    It can help if you specify both. Submit a ticket with your details at www.dropbox.com/support

     

  • Michael B.92's avatar
    Michael B.92
    New member | Level 2
    10 years ago

    Same problem here.  Been happening for months. Had to create the folder using my iOS app and then go back to the browser....:(

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