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Lanie00's avatar
Lanie00
Explorer | Level 3
3 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Dropbox Vault
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Dave2006. Are you unable to locate your Vault on all Dropbox platforms, or just your mobile app, as stated in the OP? 

 

Also, the folder that you see, do you find it when searching for your Vault? Can you send me a full screenshot of what you see when opening it? If there’s anything personal of course, feel free to mask it before attaching your screenshot on the forum.

Dave2006's avatar
Dave2006
Explorer | Level 3
2 years ago

Its just on the mobile app. I can see it on browser. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either? 

     

    If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that you’re accessing now?

  • Dave2006's avatar
    Dave2006
    Explorer | Level 3
    2 years ago
    Hey yeah tried that. All thats changed is the app updated.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see. Can you also reinstall the Dropbox app as the next step? 

     

    Other than that, I’d like to know the OS version of your device, as well as the app version of the Dropbox app to make sure it’s not the beta one.

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