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Lanie00's avatar
Lanie00
Explorer | Level 3
3 years ago

Vault disappeared on iPhone app after last update

I’m running iOS 17.1 and DropBox app version 352.2.2. Since the last DropBox app update Vault is no longer accessible. I’ve been able to access it on the desktop site only. I’ve cleared the cache and...
Dropbox Vault
Mobile
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Cool, thanks for clarifying. Have you also tried what is mentioned here? Does scrolling down to the bottom of your file list show nothing either? 

 

If not, when was the last time you could access Vault on your mobile device? Is it possible you’ve switched accounts since then and Vault hasn’t been set up on the account that you’re accessing now?

Dave2006's avatar
Dave2006
Explorer | Level 3
2 years ago
Hey yeah tried that. All thats changed is the app updated.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see. Can you also reinstall the Dropbox app as the next step? 

     

    Other than that, I’d like to know the OS version of your device, as well as the app version of the Dropbox app to make sure it’s not the beta one.

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