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beckers1974's avatar
beckers1974
Explorer | Level 4
8 years ago
Solved

What do the changes for Samsung users mean?

Hi! Just read the info on the changes taking effect in April, and wondering what this means for me getting images etc from my Samsung devices to my dropbox account. Will I still be able to upload via...
Mobile
Setting up the apps
  • Rich's avatar
    Rich
    8 years ago
    You'll still be able to upload and access your files through the Dropbox app. It's just the integration into Samsung's own apps that will no longer be available. This is due to Samsung using an older Dropbox API that is being retired.
  • Karina's avatar
    Karina
    8 years ago
    Hi @kentkent thanks for checking in! :slight_smile: :iphone:
     
    To further elaborate on the upcoming changes, please understand that the Dropbox app will still work on Samsung devices and your synced data will remain safely stored. 🔒
     
    Essentially, the only thing changing is the built-in Samsung apps and services (The Gallery and MyFiles applications) on Samsung devices, which will not be able to access Dropbox like they did previously. 
     
    This is because they rely on an API of Dropbox that will be retired on April 1, 2018. Your data in Dropbox is safe, but you'll need to use the Dropbox app from the Google Play store to use Dropbox on those devices.
     
    Again, no need to worry as you'll still be able to access and edit files on your Samsung devices, but you'll need to do so through the Dropbox app available at the Google Play store.
     
    To read up on this matter in a little more detail, feel free to have a look at this article: 
     
     
    Hope this helps shed a little more light on the matter, and if you have any further questions, just leave them below, and we'll get back to you. Thanks and happy Friday! 
  • Rich's avatar
    Rich
    8 years ago
    You need to contact Samsung then. It was Samsung that built that functionality into their own apps. It was Samsung that failed to update their applications to use the new Dropbox API (and they had over a year to do so).

    This is not a Dropbox issue and Dropbox has no control over how Samsung chooses to integrate the service into their own products.
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 years ago
GEGJr wrote:
And, why doesn't Dropbox do what they need to do to get Samsung to restore the functionality?

They already did. They made the API available to anyone that wants to use it. They can't force Samsung to use it. As to why Samsung doesn't support Dropbox anymore... you'd have to ask them.

GEGJr's avatar
GEGJr
Collaborator | Level 9
7 years ago
Again, you don't work for Dropbox so I'm not really asking you. It was entirely rhetorical to you. It was just in case Dropbox is monitoring the Community I'd like their reply as to why them and Samsung for the sake of their users can't play nice together. And, apparently you don't understand business because I'm sure Dropbox and Samsung have had some discussion on some level about this. Besides, if can't Dropbox to respond do you really think Samsung will?
Another point is Dropbox just announced a price increase. If I can't fully use it on the platforms I am on I'm not sure it's worth it.
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago
    GEGJr wrote:
    Again, you don't work for Dropbox so I'm not really asking you.

    Then you need to contact Support and ask them directly as this is primarily a user-to-user platform. The Dropboxers that do respond here are generally not part of the product teams and wouldn't have such answers.

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