Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
Solved
Mac - Changed User Name
Hello
I recently changed the name of the User on my Desktop Mac from apple to a different one.
Since then I have tried to uninstall and reinstall Dropbox repeatedly but it keeps looking for a non-existent folder:
/Users/apple/.dropbox
It then tells me it Couldn't start Dropbox and gives me an error file to send to Dropbox support but I can't find anywhere to send it to.
The problem is there must be a file somewhere on my Mac telling it to follow that path?
I have tried to delete ‘Everything’ related to Dropbox that I can find anywhere along with the application itself.
Including files with the Library and files I found active in Activity Monitor but the same thing keeps happening.
Any help or advice would be very welcome
Mac OS12.2 Dropbox 141.4.3299
Thanks for the reply Rich, much appreciated.
I just solved the issue a slightly different way by setting up a temporary new user called 'apple' and reinstalled and it opened and gave me the opportunity to change the folder path in preferences.
6 Replies
- Rich
Super User II
seanbonfire wrote:
It then tells me it Couldn't start Dropbox and gives me an error file to send to Dropbox support but I can't find anywhere to send it to.You need to perform an advanced reinstall. Refer to the following help article:
Thanks for the reply Rich, much appreciated.
I just solved the issue a slightly different way by setting up a temporary new user called 'apple' and reinstalled and it opened and gave me the opportunity to change the folder path in preferences.Hello,
I am actually having the same problem. I changed the username on my mac and dropbox is reacting exactly as you described.
I would be grateful if you could explain a bit more in detail how you managed to fix the problem.
Thanks,
Stef
Hi, I have the same issue, and can post my error log.
bn.BUILD_KEY: Dropbox
bn.VERSION: 180.4.4912
bn.constants.WINDOWS_SHELL_EXT_VERSION: 62
bn.is_frozen: True
machine_id: fa642afa-f787-594a-8bd9-fb4538396806
pid: 587
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='flomacmini', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='flomacmini', pw_dir='/Users/flomacmini', pw_shell='/bin/bash')
effective_user_info: pwd.struct_passwd(pw_name='flomacmini', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='flomacmini', pw_dir='/Users/flomacmini', pw_shell='/bin/bash')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'floimac', '_serialnumberd'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root', 'floimac', '_serialnumberd'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=80
parent mode=0o40755 uid=0 gid=80
HOME: '/Users/flomacmini'
appdata: '/Users/floimac/.dropbox/instance1'
real_path='/Users/floimac/.dropbox/instance1'
not found
parent not found
dropbox_path: None
not found
parent not found
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/s0/mjfj28qj469693j3_sxvnw240000gn/T'
real_path='/private/var/folders/s0/mjfj28qj469693j3_sxvnw240000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 1248, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/floimac'During handling of the above exception, another exception occurred:
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 7858, in main_startup
File "desktop/dropbox/client/main.py", line 2663, in initialize
File "desktop/dropbox/client/main.py", line 1611, in startup_low
File "desktop/dropbox/client/main.py", line 1257, in safe_makedirs
File "desktop/dropbox/fsutil.py", line 706, in safe_makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 213, in makedirs
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/os.py", line 223, in makedirs
PermissionError: [Errno 13] Permission denied: '/Users/floimac'
