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Forum Discussion

JuanHerrero's avatar
JuanHerrero
Helpful | Level 6
7 years ago
Solved

What does 'refresh to update' on my offline files mean? How can I do it?

I have a number of folders set as "Make available offline" on my iPad. Generally this works fine, but sometimes I get the yellow exclamation mark icon and "Refresh to update".  Can someone please tel...
File access
Mobile
Setting up the apps
  • virusthecyrus's avatar
    virusthecyrus
    7 years ago

    I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

EvT's avatar
EvT
New member | Level 2
7 years ago
virusthecyrus wrote:

I just find out that for dropbox version 142.2, you can refresh by going to Account --> Manage Offline Files --> on the top right hand coner, there is a refresh logo.

This does not work for me - after touching the refresh logo, I get the blue syncing icon on my folders but they immediately return to their "Refresh to Update" state.  The only way I have found to refresh them, as noted in an earlier post, is to open and view the folder, and each of the sub-folders it contains.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey EvT, sorry to hear that you're having trouble with updating your offline files. 

In order to further investigate this matter, I'd recommend continuing this discussion via email. 

For this reason, I was able to locate your support request and have made sure to pass your comments along to the member of my team reviewing this matter for you. 

As soon as they have more info, they'll get back to you with the next relevant steps. 

Thank you in advance for your patience and cooperation!

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