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59 TopicsUnable to open available offline file on my Android.
Hi. I'm using the Android version of the Dropbox app. (ver. 450.2.2) I set the text file to "Available offline" and edit it offline. In certain circumstances, offline files cannot be opened. 1. Connect your Android device to the Internet and sync files. 2. Edit the text file marked "Available offline", save it, and synchronize it with the server. 3. Disconnect your Android device from the internet. 4. Tap the file you just synced. 5. I can't open a file and get the error message "Network error. Retry later." If you open a synced text file while your device is online, you can then open the text file even if your device is offline. If you sync a text file and then go offline without opening it online, you will not be able to open the text file. Please fix this behavior.51Views0likes5CommentsMy Windows 10 File Explorer hangs when accessing Dropbox folders.
Application Affected File Explorer Device PC Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) Latest When I access sub folders in the Dropbox folder using Microsoft File Explorer then file explorer effectively hang - it does open eventually but may take up to 20 minutes When I use another file manager to browse the folder everything open file - so its not the operating system - but there seem to be some issue with File Explorer Regards Steven32Views0likes2CommentsMy Windows 11 File Explorer freezes, when I take an action on my Dropbox files.
Since the upgrade of my computer on mid august, I suffer an unbearable bug with dropbox. Note that only the dropbox folder is making issues ; all options work well on the website, and that problme occurs ONLY while I'm in dropbox folder. The issue When I double-click on a subfolder, when I right-click on a file (in order to share it as a link for example) or when I replace a file (like copy/paste a new version), 90% of the time this file explorer window freezes. If I let it runs, it may or may not eventually make the action after 1 to 10 minuts. If, during this time, I open a new file explorer window and navigate into it until I reach Dropbox, the exact same problem occurs on this second window. That makes Dropbox totally unusable to me, so I consider switching to google drive instead of Dropbox after many loyal years. My workflow is badly and painly handicaped by this bug. I tried to uninstall and reinstall dropbox, to move it from a Sata SSD to an NVME SSD (and back), to update it, update windows, update nvidia drivers. I even udpated my bios. I also tried to disable my firewall. Nothing works. I readed many other users topics encountering the exact or almost same issue. I tried all suggested solutions in those posts i readed, but nothing worked for me. I'm about to give up, but maybe will you have an idea to fix this. Last chance. Hardware infos Application Affected : Dropbox Device : PC (Asrock Z890 wifi legend, Core ultra 7 265K, 48Go DDR5, RTX 4070) Operating System/Browser : Windows 11 24H2 (on NVME SSD) - Firefox. Dropbox Version : Dropbox Plus (23% of 2TB), v236.4.5918. PS : sorry for the approximative english, not native.145Views0likes8CommentsThe dropdown context menu (right-click on Mac) isn't showing
Dropbox's added dropdown menu options (like “Copy Dropbox link…” and “make online only” etc.) that show via right-click on Mac Finder window are suddenly absent. May this have anything to do with recently having unlinked and re-linked my Dropbox? I did a re-link two weeks ago per a DropBox Tech's suggestion, troubleshooting a different issue. Now I have two different Dropbox accounts. The new dropbox is visible in my Finder, the old one’s in ~/Library/Cloud Storage. Can I just delete that old one? Might that fix the issue?Solved602Views0likes24CommentsI get an err_connection_refused error when trying to access the Dropbox website.
Using any browser on my PC (chrome/edge/firefox) I continue getting the err_connection_refused error when trying to access Dropbox.com the connection works from other devices (iPhone / iPad) connected via the same WiFi network i tried clearing cookies and browser history but this does not solves the do you have any idea on what may be causing the issue?73Views0likes1CommentCan't attach Dropbox files to emails on iOS 15, app version 444.2.2
I'm unable to attach dropbox files to my emails from iphone 15 pro max. I have Dropbox app version 444.2.2 installed. I don't know if this is relevant, but I read that I should go to the "Files" app. When I do that, I see a screen that says at top "ALLOW FILES TO ACCESS" and below that it lists "Apple intelligence & Siri," "Search," and "Cellular Data."58Views0likes2CommentsDesktop folders are unavailable and switched to aliases after deleting the Dropbox app on Mac
I had deleted dropbox off of my MacBook because I was having some glitches with my files and wanted to redownload it. I had continued to save files in my folders saved on my computer that had previously been backed up by dropbox. However, today, I found that my Desktop, Documents, and Downloads folder are all locked and are "alias folders". When I click "get info" there is no information on sharing/permissions, and it says that it can't locate the original folder. I can't save anything on my desktop or download the dropbox app either. Please help me recover these folders!91Views0likes6CommentsDropbox sync with multiple drives/folders for a single account.
Hello, What I'm looking for is a way for Dropbox sync to manage multiple drives in a single account. (i.e. with a portable SSD in addition to my laptop's internal SSD as well) In my use case, I want to maintain my local (internal) drive as the main Dropbox location that'll sync continually (essentially every day), but I'd like to use a portable SSD as an additional backup, which will periodically be connected to the computer to sync with Dropbox. Also, should such a function get made, is it possible to do this without pushing all the files from the cloud to the hard drive and be able to directly copy them over to the external SSD (at least for the initial synchronization)? Thank you, JordanSolved281Views3likes11CommentsUnable to access HDD saved files that are in Dropbox. Stuck spinning icon and then gives up.
I my Dropbox sync to a dedicated HDD and save my files, photo, etc on that drive which is then syned to Dropbox. Since about July25, I haven't been able to access even the folders on the drive. The little blue ring just spins for a long time and then just gives up. Everything is still accessable through the app and website but not locally. I have uninstalled and reinstalled Dropbox (27/08/25). Sync says no issues (although folder 'My PC' has a grey cloud icon and others have green ticks). Available offline is selecetd and folder path is correct. Drive still visible in explorer. Only using 43.84% of 2TB (Drive says 2.85TB free of 3.63TB). Windows 10 (up-to-date).148Views0likes6CommentsWhen I try to access my folders on Windows 10, File Explorer freezes.
Device Dell XPS Operating System/Browser (if using the web) Windows 10 Dropbox App Version/Browser Version v229.4.5167 Question or Issue Though I can access documents through Word or excel, and folders and files not in Dropbox are accessibe. But when I try to open any folder in Dropbox, or right click to display properties, the File Manager icon just spins. File manager just freezes. I have rebooted several times, ran chkdsk /f as an Administrator, right click on the C: drive performed a disk cleanup. I can use Microsoft Edge to access Dropbox files using this browser. This problem does NOT exist in folders/files not within Dropbox. My subscription is current289Views0likes12Comments